911 Dispatcher Burnout
Over 240 million calls are made to 911 in the U.S. each year. For the Emergency Medical Dispatchers (EMD) that must answer these calls, there are some serious mental and physical consequences. Dispatchers spend their entire shifts dealing with people in the most panicked moments of their lives, and those people’s lives are dependent on how quickly and efficiently the dispatcher reacts. EMDs dispatch help in the form of fire, paramedic or police first responders, and stay on the line with the caller until help arrives. And, as a result of the many hardships of the job, there is a national shortage of EMDs across Canada and the US.
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