InTime Blog
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5 Steps Fire Departments Can Take to Improve Firefighter Mental Health
Providing mental health support for the people that firefighters save is crucial, but what about the firefighters themselves? A 2017 study titled Mental Disorder Symptoms Among Public Safety Personnel in Canada stated that firefighters tested positive for...
How Tech Trends Are Changing the Role of the Emergency Dispatcher
A 911 emergency dispatcher has one of the most challenging (and noble) jobs. Just like any other industry, the public safety sector has seen significant changes thanks to technological advancements. And emergency dispatch centers are no exception. Evolving...
Top 10 Podcasts that Every Firefighter Should Listen To
Being a firefighter is tough. In addition to the job stress that firefighters face, there’s also an expectation of staying up to date with the latest trends in the fire service. But between firefighting, family, working a second job, or continuing their education,...
5 Mistakes Companies Make When Choosing Workforce Management Software
Choosing a workforce management software for your organization is a challenging process. While the right workforce management tool can provide a multitude of solutions (such as lower operational costs and improved risk management), it’s important to find the...
One Firefighter’s Dilemma with the PTSD Diagnosis
Registered Psychotherapist and Previously Served as a Firefighter/ Fire Instructor Have you heard of this little thing called, PTSD? If you’ve been anywhere near a TV, newspaper, or the internet, then it is likely that you’ve come across it. In the fire halls, it’s an...
How COVID-19 Has Impacted Firefighting
Fire Chief Thinking back just a few months ago, we were operating just as we always had - nothing out of the norm. Our daily emergency response had been the same for years and we felt confident that we were very safe utilizing those traditional protocols. Our Personal...
Should Your Agency Have a Volunteer Program?
The use of volunteers is predominant everywhere. From libraries to pet shelters to hospitals, volunteers are needed for businesses to run effectively. Why should police departments be any different? Police departments in North America have been gradually facing...
Succession Planning: How to Manage Change in Your Agency
Succession planning isn’t just for developing a deep bench of personnel to choose from when employees leave critical positions within an organization. It is also an important consideration when moving employees in and out of positions that have responsibility...
Why Good Customer Service Matters in a Software Provider
Purchasing a new software system, or switching to a new system, is a significant decision for any organization. First, upper-management needs to recognize the need for the product, and then all of upper-management needs to approve the provider choice. This...
The 4 Rules of Effective Crowd Policing
When it comes to policing large events such as protests, avoiding violent outbreaks is a top priority. So what factors contribute to the likelihood of violence ensuing at a protest? Is it the size of the protest? The nature of the gathering? The police-protest...