Springfield-Greene County 911, Missouri
Using Station Block Demand to Improve Scheduling EfficiencyA Personal Challenge – Customer Driven Design
Springfield returned to their old excel and paper-based scheduling.
Development of Station Block Demand

The Return to InTime
Springfield reduced their time building out the schedule by 76%!
SPRINGFIELD-GREENE 911’S CHALLENGES

PAPER SYSTEM

HUMAN ERROR

INEQUITABLE ALLOCATION

LACK OF ACCESSIBILITY

SHORT TERM REQUESTS

INABILITY TO PULL REPORTS
WHAT CHANGED AT SPRINGFIELD-GREENE 911?
LESS TIME SCHEDULING
A significant reduction from 32 hours building out one month’s schedule to only 7.75 hours. With station block demand, supervisors didn’t have to manually enter each position and double-check to ensure equal distribution or training- the system handled this for them.
NO STAFFING ERRORS
On a weekly basis there would be at least one double booking, or one employee left off the schedule. With InTime, these errors have been eliminated as the system will not double book employees and will alert the supervisor to shortages in the staffing well in advance.
NO STAFFING ERRORS
On a weekly basis there would be at least one double booking, or one employee left off the schedule. With InTime, these errors have been eliminated as the system will not double book employees and will alert the supervisor to shortages in the staffing well in advance.
IMPROVED VACATION REQUESTS
Before InTime, the supervisor would send out an email alerting employee that short-term vacation requests were being accepted. This would lead to an influx of emails and requests that would have to be manually input. Now, with InTime, employees can easily submit their leave requests through InTime and the supervisor just has to accept or reject it.
MORE ACCESSIBILITY
Employees can access their schedules from home or their mobile devices. They are able to see their chances of having vacation requests approved. Additionally, if changes were made to an employee’s schedule, they were only alerted when they were in the office via a message on the CAD system. Now, their schedule is updated immediately online, and they’re notified of any changes.
MORE ACCESSIBILITY
Employees can access their schedules from home or their mobile devices. They are able to see their chances of having vacation requests approved. Additionally, if changes were made to an employee’s schedule, they were only alerted when they were in the office via a message on the CAD system. Now, their schedule is updated immediately online, and they’re notified of any changes.
BETTER REPORTING
With an Excel spreadsheet it was not possible to generate reports based on different employees, dates, and more. Using InTime, supervisors can generate reports in seconds to track employees and leaves.