Toledo Police DepartmentChallenges with Manual Processes & Spreadsheet Scheduling
Toledo Police Department boasts over 150 years of dedicated service to their citizens. However, with a great deal of experience often carries over some antiquated practices. Toledo had stuck with using manual scheduling processes until 2013 when they switched to InTime. They suffered from high administrative burden, scheduling errors, and poor communication with their 681 employees!
Manual Scheduling Inefficiencies Prior to InTime:
Spreadsheets Created Annually
Hours Spent Scheduling/Month
Timesheets Manually Entered/Month
TOLEDO PD’S CHALLENGES
MAINTAINING MULTIPLE SCHEDULES
ADMINISTRATIVE MANPOWER REQUIREMENTS
ENSURING UNION COMPLIANCE
LACK OF COMMUNICATION
MANUAL OT & EVENTS MANAGEMENT
THE RESULTS WITH INTIME
DAILY SCHEDULING TIME
DAILY ROSTER CREATION
OT & EVENTS MANAGEMENT
Communication at Toledo PD has improved in several ways:
All of Toledo’s spreadsheets and schedules have been streamlined into one master schedule in InTime and can be viewed by all command staff between stations, departments and units. Scheduling changes are viewable in real-time and there is now accountability for who made updates, approvals and assignments.
Officers can now view their schedules, sign-up for available assignments, request leave, view timebank balances and see scheduling changes in real-time all from their mobile device; whether they are in the department or at home.
InTime gives Toledo’s command staff the ability to send out mass communication to specific groups of staff via SMS and email. Although all scheduling changes and approvals have automated notifications, this feature can be great for sending targeted messages for critical events or last-minute assignment changes.