Customer Success | Vancouver

Customer Success Specialist


Are you looking to join a successful and growing SaaS company? Based in downtown Vancouver, InTime is North America’s leading provider of scheduling and workforce management solutions for Public Safety (Police, Fire, Corrections, 911). With a 20-year track record, InTime provides a growing but stable work environment fueled by a committed team of professionals that love to collaborate, support each other and have fun! Our customers rave about our software and how it’s helped their departments reduce costs and risk, while increasing productivity.

We are looking for a Customer Success Specialist to join our small but growing team! If you are passionate about the customer experience, are self-directed and looking to make active contributions in your role, then look no further!

The Role:

Our Customer Success Specialist role is all about maintaining trustworthy relationships, problem solving and working as a team player in a tight-knit software company.

In the world of SaaS, retention of our customers is everything. We are looking for someone to proactively engage with our customers and make sure they are using our software to its fullest potential. Your knowledge of the product will be relied on by our customers daily, a software guru if you will. Other elements of the role involve troubleshooting and resolving issues, reporting bugs and escalating as necessary. You will have the opportunity to learn the ins and outs of a successful tech company, working closely with all departments such as IT, Development, Marketing and Sales.

Who we’re looking for:

  • An excellent team-player with an outgoing, positive attitude
  • Experience working in a customer service environment
  • Very strong organizational and communication skills
  • Detail oriented and able to prioritize multiple projects
  • Confident dealing with customers through multiple mediums
  • Able to work in a team environment but also independently
  • Demonstrate proficiency in MS Office Suite and Salesforce CRM
  • Always ready for a challenge

Job Type: Full-time

Required education: Post-Secondary Degree


In addition to a competitive compensation package including a comprehensive benefits plan, we offer:

  • Complimentary and nutritious lunches at the office
  • High quality espresso and hot drink facilities
  • Gym and bike storage
  • Ergonomic office environment, including stand-up desks
  • Subsidized personal phone plans & transit passes
  • Positive, fun and non-judgmental atmosphere

The Office:

Our office is in a great, central location overlooking Robson Street in downtown Vancouver. We are a fun-loving and hardworking group who embrace our individual strengths but also work together as a dedicated team. We maintain an effective, but informal ‘open door’ organizational structure. We do not believe in unnecessary formal meetings and instead, try to make things happen through fluid team work and open communication.