Support & FAQs

Have a Question about InTime?

Technical Support

Frequently Asked Questions

To speak with a Sales Representative, please submit the Contact Form below and select “Product / Sales” as your Subject Line.

If you already use InTime and require Technical Support, please refer to the section “How to Get Technical Support” below to help us diagnose and resolve your issues as soon as possible.

General Questions

Do you offer a Free Trial?

Yes — if you are interested in taking InTime for a test drive, please submit the Contact Form below and let us know you would like to set up a Free Trial. We’ll soon be in touch with you to help you get started!

Can you provide References?

Absolutely — simply submit the Contact Form below and let us know you would like personal References, and we would be more than happy to send them to you.
Product Questions

Does InTime integrate with my existing Payroll software?

Yes. InTime uses Web Services to integrate with any Payroll Software, including ADP, Intuit Quickbooks, Peoplesoft, and much more.

Don’t see your payroll software listed? Please contact us for more information!

How to Get Technical Support

Technical Support Questions

Below are a few frequently-asked Technical Support Questions.

For more detailed Support topics, please join us at InTime Communities for helpful articles, step-by-step User Guides, and discussions with our Customer Success Specialists as well as other InTime Users.

What is my 'InTime Server?'

If you are an InTime customer and need to find your InTime Server, please submit the Contact Form below with the following details:

  1. Subject Line: Technical Support
  2. InTime User Role: Employee
  3. Organization Name: Please enter your Organization Name to help us locate your server.

I can't log in.

Lost or Forgotten Password

If you’ve lost or forgotten your password, you can reset your password by selecting the ‘Forgot password’ option on the login page and following the prompts.

Note: If you do not receive the Password Reset e-mail, it is possible that it went to your Junk folder, or that you do not have an e-mail address entered in the system. If the Password Reset e-mail cannot be found, please contact your System Administrator and have them reset your password internally.

I'm not receiving Notifications.

Notifications

If you or your employees are not receiving notifications:

  1. Make sure an e-mail or phone number has been entered for the employee in User Setup.
  2. If employees are not receiving notifications for postings, please check the applicable filter group and ensure the employee is within the filter being used.
  3. If employees are still not receiving notifications, run the Notification Detail Report to ensure the notifications are sending successfully.
  4. Please get in touch with support if notifications are still undeliverable.

How do I grant MyTime access to employees?

Granting MyTime Access to Employees

To allow your employees to log in their MyTime Mobile App, find the employee under User Setup and assign a username and password

InTime Won't Download

Downloading & Installing InTime

  1. Ensure you are using the correct URL to access download page
  2. Confirm with your IT that you have rights within your network to install

I can't expire an employee

Expiring an Employee

InTime will not allow you to Expire an Employee should they have Assignments past their “Last Employed” Date.

If this is the case, upon entering the “Expire” date, the Employment box will appear in yellow. Simply hover over the “Expire” date and InTime will provide you with a list of the contradicting Assignment(s) or Leave(s).

InTime will accept the “Expire” date once those Assignments have been removed from the Work Schedule.

Have we answered your questions?

If you still have questions about your specific Case, the best way to get Technical Support is to submit the Contact Form below with as much details as possible — this would help save you time by allowing us to investigate your request.

If you have more general Technical questions, please remember to check the following Resources:

Contact Us!

We are usually on a call or Zoom session helping other customers. The best way to contact us at Support is to submit a support form. This way, we can have a chance at answering your support questions before we even talk to you!

Please be specific and let us know the details below so that we can best support you.