VANCOUVER, BC 2023 – InTime, a leading provider of scheduling and workforce management solutions for public safety agencies, proudly announces the winners of the InTime Excellence Awards, recognizing outstanding contributions to the InTime community and the broader public safety sector.
Customer of the Year Award
The Integrated Law and Justice Agency of Orange County (ILJAOC) is the deserving recipient of the Customer of the Year Award. This honor is in recognition of their exceptional impact across all aspects of InTime – product usage, feedback, customer advocacy and community impact.
ILJOAC is a joint venture with several other public agencies in Orange County, CA, for the operation of the Integrated Law and Justice Agency of Orange County (ILJAOC). ILJAOC went into effect in fiscal year 2007, and consists of 23 member agencies, with an oversight board consisting of 12 members from the participating agencies.
As they are a joint venture, these 23 agencies make up one of our largest single deployments in our AWS-hosted cloud. In addition, the ILJAOC have pioneered our Court & Subpoena Module across the county with full integration into their District Attorney’s Office, saving hundreds of thousands of dollars of unnecessary court overtime costs annually – the largest Court & Subpoena Module deployment across our company. All the agencies within the ILJAOC have shown unwavering commitment to excellence individually and, as a group, they have truly set the benchmark for success within our community. Special recognition went to Huntington Beach Police Department, Anaheim Police Department, and the Orange County Sheriff’s Department for their contributions.
Rookie of the Year Award
The Phoenix Police Communications Bureau has been recognized with the Rookie of the Year Award, showcasing the incredible job done by their implementations group leading efficient and effective agency-wide adoption in their first year using InTime.
The Phoenix Police Communications Bureau is located in Phoenix, AZ, and is comprised of over 265 civilian employees that work out of two separate 24/7 telecommunications centers, taking over 2 million incoming calls annually, averaging just over 5,700 calls per day.
As part of their first year using InTime, they re-calibrated their operational habits around a unique use of InTime’s ‘block demand’ feature to handle complex 911 desk rotations, showcasing innovative ways of using InTime to streamline operations. Their rapid integration into our community and effective leadership in rolling out InTime demonstrates their dedication to running their best agency.
Operational Excellence Award
The Walnut Creek Police Department has earned the Operational Excellence Award, showcasing their outstanding contribution to employee experience, operational efficiencies, and their exemplary management of InTime to run their best agency.
Walnut Creek Police Department, CA is made up of 130 employees. Their department is broken down into two divisions, operations and administrative to provide full support to their community. Their operations unit is comprised of 6 units, including patrol, traffic, homeless outreach, K9 unit, bombs and drones, SWAT and crisis negotiation.
The Walnut Creek Police Department is a leader among our customer base when it comes to adopting a wide range of innovative solutions to solve issues affecting the agency and community. They used this philosophy to adopt InTime’s Timekeeping and Court Subpoena modules to improve processes. This has resulted in better staffing analytics to improve budgeting and staffing decisions.
Community Impact Award
The Johnson County Sheriff’s Office has been presented with the Community Impact Award for their exceptional contributions to the InTime community and their dedication to giving back to other InTime customers.
Johnson County Sheriff’s Office, KS, employs over 450 sworn Deputies and over 125 Civilian employees. With a full range of public safety duties including two Adult Detention Centers, Road Patrol, Communications, Investigations, Warrants, Civil Division, a Criminalistics Laboratory and many other Divisions, the Sheriff’s Office provides quality law enforcement to the citizens of Johnson County.
Led by Lt. Jon Koch, Johnson County Sheriff’s Office have made a significant impact on the design of our new Wellness Module through early testing and feedback rolling it out across an agency-wide pilot. In addition, Lt. Koch has volunteered to take on the role of InTime Experts Co-Chair, leading a user-group of like-minded users to better use the software as a whole. Due to these above-and-beyond efforts, Johnson County Sheriff’s Office has made a lasting and continued impact on our InTime community. 
The InTime Excellence Awards were presented during the annual InTime University user conference held in New Orleans. InTime University, a training and leadership conference, brings together public safety agencies to share insights and best practices to run their best agency.
InTime is proud to celebrate these remarkable achievements and extend our heartfelt congratulations to all the award winners. Their dedication to public safety and their outstanding contributions to the InTime community are truly commendable.
About InTime:
With over 500 Public Safety customers, including some of the largest in North America, InTime has proven expertise in understanding the complex needs of Public Safety. InTime is a single platform workforce management solution comprised of a breadth of capabilities and modules, the core of which are Staff Scheduling, Timekeeping, Payroll Integration and Overtime Management. Court & Subpoena Management, Shift Bidding, Extra Duty/Event Scheduling, Assets, Training Management and InTime’s recently released fully integrated Wellness solution rounds out InTime’s diverse capability set.
