Customer Success

World-Class Support.

With one of the highest customer retention rates in the industry, InTime ensures that every customer has all the resources and support that they need to succeed. 

The leader in public safety scheduling

Unbeatable support you can count on.

Feel supported every step of the way with a team that listen and guide our customers along their journey to success. Trained to help each customer reach their unique goals with the software, find out why our Customer Success team is different than the rest.

We invest in your success with InTime University.

InTime University is a training and professional development experienced geared towards helping InTime customers run their best agencies. Designed for all roles, InTime University is packed with product training, opportunities to network with other likeminded public safety professionals, and industry expert speakers sharing valuable insights and resources.

InTime U

Don't take it from us

See what our customers are saying.

Dedicated in-house support.

All InTime support staff are extensively trained on all aspects of the program and work from our Vancouver HQ. Our support staff are available via chat, email or phone call and help with all aspects of customer support, from day-to-day questions to 24/7 critical support.

Proactive customer success managers.

Our customer success managers are responsible for supporting the unique needs of each InTime customer along their customer journey and serve as a friendly 1-on-1 touchpoint for any issues along the way. 

On-demand knowledge hub.

For those who want more of a self-serve support option, we offer an on-demand Knowledge Hub library containing articles, videos, FAQ’s and support tips for all aspects of InTime.

When you talk about InTime being the complete package - I'm talking about the software, the customer support and the conference, the whole big package. I could not be more happy with InTime. It's better than any other software that we've purchased.​


Major, Boone County Sheriff’s Office

Chat with a public safety expert today

A better way to schedule.