46% reduction in unnecessary court overtime.
Learn how Orange County manages 10,000 employees and 145,000 subpoenas/year with InTime.
The ability to inform officers instantly via SMS text messaging if a court date has been continued or dispositioned saves member agencies significant time and money.
MIKE JAMES
Executive Director, Integrated Law & Justice Agency of Orange County
What is the Integrated Law & Justice Agency of Orange County?
In 2007 Orange County entered a joint venture agreement with 28 member agencies including the probation department, DA, court, city managers and public defender to form the ILJAOC (Integrated Law & Justice Agency of Orange County). In 2009 the ILJAOC implemented InTime for scheduling across member agencies. Following overwhelming positive feedback, InTime developed an end-to-end subpoena management solution for the county.
Case Study Video: Integrated Law & Justice Agency of Orange County & InTime – Scheduling & Subpoena Management
ORANGE COUNTY’S CHALLENGES
COURT-RELATED SCHEDULING CONFLICTS
Court clerks had to go back and forth over the phone to see if officers acting as witnesses were available for court.
STAND ALONE COURT SYSTEM
Before InTime, scheduling and subpoenas were managed in two different systems. If someone wanted to take a leave, supervisors needed to cross reference the two systems.
HIGH OVERTIME COSTS
Tons of money was being spent on witnesses being on-call and never being cancelled because it was too difficult to manage for one person.
LACK OF COMMUNICATION WITH WITNESSES
Changes to court appearances, trailing or cancellations were rarely communicated in time and witnesses would show up to court regardless of being cancelled or not.
THE SOLUTION
Following positive feedback for InTime’s scheduling system across the county, InTime was contracted to build an end-to-end subpoena management solution. The solution enables the following:
THE RESULTS WITH INTIME
Mike James, Executive Director and Bob Cotes, Project Coordinator for ILJAOC gave a talk at the InTime Annual User Conference on the efficiencies their county have gained since InTime’s implementation.
REDUCTION IN COURT OVERTIME
Overtime reduction was a result of both notifying staff on time of court cancellations, but also due to InTime’s advanced reporting. They used hard data to help drive change at the DA’s office by showing they were sending on average 5 witnesses to court, but only one on average would testify. Court clerks had to go back and forth over phone to see if officers acting as witnesses were available for court.
SUBPOENAS INTEGRATED WITH SCHEDULE
Subpoena’s come directly to the InTime schedule and officers get notified immediately. They no longer need to cross-reference with another system.
IMPROVED COMMUNICATION WITH WITNESSES’
Right from the schedule the court liaison can simply reschedule court dates. It will immediately send a notification to the officer via email, text and/or through the app, ensuring officers don’t show up to court when they don’t have to.
TRANSPARENT WITNESS AVAILABILITY
Courts in OC can see if an officer is available without having to call a court liaison. The court can see what percentage of witnesses are available, so they don’t have to worry about the court seeing each individual person’s schedule.
