Dispatch & 911 Scheduling & Workforce Management

Monitor Your Desk Coverage Down to the Minute

Your 911 Dispatch Center requires that desks and radios are staffed at all times. With InTime’s unique console-view, you are able to monitor console, phone and radio coverage levels down to the minute, ensuring your call-takers and dispatchers are always in the right place at the right time.

SCHEDULE BY CONSOLE, RADIO OR PHONE

Not only can your view and manage your schedule in a traditional calendar format, but you can schedule your personnel based on console. This allows you to ensure that your consoles are covered at all times.

SET COVERAGE LEVELS DOWN TO THE MINUTE

Set coverage levels down to the very minute. Ensure that you have minimum staffing during peak call times.

MANAGE TRAINING COMPLIANCE

Attach training requirements to consoles or shifts and InTime will warn or prevent you from scheduling an employee who is not compliant.

ACCOMMODATE & TRACK ROTATING POSITIONS

InTime is the only solution on the market that is able to automatically and equitably move employees between consoles during a shift. With InTime Auto-Fill, the system will impartially distribute work assignments to all employees, while taking into account any compliance issues.

QUICKLY BACKFILL ASSIGNMENTS

InTime allows you to easily see where you are short on coverage and find who is readily available to cover an assignment. If you don’t have anyone available, electronically post shifts for signup and have InTime find the most qualified employee to work the assignment.

Solutions for Dispatch Centers of Any Size

InTime’s modular based system, allows you to pick and choose what parts of the product you need for your dispatch center

SCHEDULING

Console-based scheduling and an easy-to-use interface specifically designed for Dispatch & 911 centers.

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TIMEKEEPING

All employee information, pay and overtime codes and scheduling information is pushed automatically to timesheets. All you have to do is manage exceptions.

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