9-1-1 telecommunicators are resilient by nature—they’re caregivers to the world! But without careful attention and regular check-ins, the challenges of the job can overwhelm even the most psychologically tough. Research has shown that 9-1-1 telecommunicators who prioritize their resilience are happier on the job, feel more confident about their day, and experience greater life satisfaction. This webinar underscores the importance of resilience at both the personal and organizational level and offers specific tools and strategies for future implementation.
In this session, participants will learn proven ways to:
- Understand the underlying cause of work-related chronic/traumatic stress
- Bring their best to their work life and home life, every day
- Create more time for themselves to do the things most important to them
Watch the Webinar
About Our Presenter
Founder of The Healthy Dispatcher & Keynote Speaker
Adam Timm spent over a decade as a 9-1-1 operator for the Los Angeles Police Department, where he pioneered a stress resilience program that contributed to a 41% decrease in sick time usage. After leaving the LAPD, Adam Timm founded ‘The Healthy Dispatcher,’ an organization that looks to train individuals to have tools for resilience in their dispatching careers.
Adam Timm is a bestselling author, a keynote speaker, and a board-certified consultant for 911 telecommunications. His books include Stress is Optional! How to Kick the Habit! and Dispatcher Stress: 50 Lessons on Beating the Burnout.